If you want to cancel an order, please email us at nerdyinkapp@gmail.com as quickly as possible (with your order number and date). If your order has already been marked as fulfilled and you have received shipping confirmation and/or a tracking number, please note it can not be canceled and must refer to your Return Policy.
As a general rule, please note that orders placed more than 48 hours before the request of cancellation will have likely already been processed.
Unfortunately, we do not exchange items for wrongful purchase(s), such as wrong size or color of item. Please pay attention to the description on the product page for size charts. We will notify you if the apparel runs smaller, larger, or longer than normal.
Please see our Return Policy & Shipping page for more information about Remakes.
We produce our apparel when orders are received from our manufacturer(s) to keep the design fresh and clean. The vinegar smell you might experience is because of a primer base to fuse the ink to the garment to hold together, which is applied during production. The smell usually goes away after it has been washed.
We apologize in advance if you have or will experience this problem in the future.
Yes, for most of our garments. We try our best to find removable tag labels for the best of your comfort. Unfortunately, there are some items in the shop that do not have a removable tag label.
We also keep the tags in for washing instruction purposes. So it will always be an option for you to either keep the tag or rip it out.
Note: Pay attention to the description as it will always tell you whether the garment contains a removable label
It's possible that the confirmation email was sent to your spam/junk folder. If you still can not find it, please email us at nerdyinkapp@gmail.com so we can confirm and make any updates necessary.
It approximately takes about 7-10 business days for production (Saturday and Sunday are not business days), maybe even longer depending on the decoration such as embroidery, and cut & sew that usually has a longer production time rate. It will then be packaged and shipped to your destination. Within the production time, you will not receive a tracking number and/or a shipping email confirmation until your order has been shipped. Your package should roughly arrive within 7-14 business days. Please feel free to contact us at nerdyinkapp@gmail.com if it has been more than 5 days of not receiving shipping confirmation.
You may receive more than one package due to N.I.A having more than one manufacturer/warehouse.
For example: If you buy one hat, shirt, and hoodie, each one may come in different packages depending on which manufacturer is producing which item. Also, hats with a brim would also be shipped in separate packages to keep their best condition.
Production time varies from each manufacturer, meaning different shipment dates/times for each item(s) you purchase.
Please allow up to 2 -3 business days after production time for standard shipping within the U.S. Packages may be delivered earlier than expected. Please take note that the time frame may or may not include production time.
It may take up to 2-3 weeks for international shipping.
We ask for photo verification of the damaged goods sent to nerdyinkapp@gmail.com. Once it has been approved we'll gladly send a replacement at no cost to you!
Unfortunately, we are only providing standard shipping as of right now due to our brand being made-to-order. We are currently looking into bringing more faster shipping methods in the future. Please be patient while we work out a solution. Thank you!
Please be advised that standard shipping may take up to 3-5 business days after production. Remember, you can always track your shipment with the tracking number that was provided for you. Nerdy Ink Apparel has no control or is responsible for any package(s) once it has been shipped from our facilities.
Nerdy Ink Apparel calculates shipping rates by weight. Confusing as it may sound, it's pretty simple and straightforward. The rate changes after each pound (lb). As scary as it sounds there is no need to worry.
There is 16oz(ounces) in 1 pound. Most shirts are about 5oz or less, so roughly 3 shirts can be purchased before the shipping rate increases.
Obviously, much heavier products such as sweaters, hoodies, jackets, and joggers will cost a little bit more and is usually between 10-15oz. Our shipping method system will ALWAYS find the best and lowest rate for your order.
Also, be on the lookout for discount codes and ways of getting free shipping either on our social media platforms, email subscriptions, and/or the website.
Prices vary in different sizes.
Ex: Small - XL are the same amount
2XL + $2
3XL +$4
4XL + $6
5XL +$8
More thread is needed to put these products together, as well as ink for printing.
Note: Extra pricing may also vary due to the type of decoration on the product.
