Unfortunately, we do not offer any returns, refunds, or exchanges for wrong purchases (size, color, item) once the order is processed for fulfillment. Double-check to see if your information at checkout and the item(s) you want to purchase are correct. Be advised that all purchases are final.
Additional non-returnable items: Gift cards
Replacement / Damaged Goods (if applicable)
We only replace items that have been damaged on our part during the production process, whether it has any physical damage (holes, rips, etc.) or printing errors (major cracks and/or peeling, completely off-centered or not straight, etc.). Take note that the design itself may not be completely straight or centered, due to us being on-demand, our production line can be inconsistent at times, it rarely happens but we may make a mistake. If it isn't noticeable to the naked eye we will not be able to make a replacement but is willing to give a discount for your next purchase. To be eligible for a replacement, your item must be unused and in the same condition that you've received it. You would also need to provide information regarding the order, such as proof of purchase, and clear visual photos of the damaged item via email.
Once your information and photos are received we will send you an email to notify you that we have received your request. We will inspect it thoroughly to determine if the item was damaged within our production process and will notify you if your item is eligible for a replacement. Be advised that your submission is not guaranteed eligibility.
If you are approved, we will notify you via email and send you another item on the house!
If you’ve done all of this and you still have not received a shipping confirmation for your replacement (if eligible) within the same time as our current fulfillment time, please contact us at firstname.lastname@example.org.
Shipping / Lost Package
Unfortunately, from time to time shipping carriers may lose a package, it is just the nature of shipping products. In the case of a shipping carrier losing a shipment, we will remake and reship a replacement order at our cost. However, please note the following important exceptions: